A FEW USEFUL ANSWERS

Keep the music moving.

Start here for installation, preparation and migration questions.

Does it replace Serato?+

No. Crate Companion prepares and organizes the collection you use with Serato. Serato remains your performance software.

Will it change my existing cues?+

Existing cues and beatgrids are protected. Cue exports create prepared copies and avoid occupied cue slots. Always verify a new workflow on a small selection first.

Why is my external music missing?+

Connect the drive containing those files and allow folder access. A disconnected drive cannot be included in a complete backup. Migration reports missing items before copying.

Can it move everything to a new laptop?+

Migration makes a self-contained folder of copied media, Companion data and Serato recovery files. Restore that folder on the new Mac. Serato may need an import or Relocate Lost Files step; plugins, licences and macOS settings are separate.

Does the app identify every song?+

No. Recognition coverage and genre/key estimates vary. Results can need a correction, particularly for edits, crossovers and less widely catalogued tracks.

How do I get help during the personal release?+

Use the existing direct project support channel. A public customer support address will be added before subscriptions open.