A FEW USEFUL ANSWERS
Keep the music moving.
Start here for installation, preparation and migration questions.
Does it replace Serato?+
No. Crate Companion prepares and organizes the collection you use with Serato. Serato remains your performance software.
Will it change my existing cues?+
Existing cues and beatgrids are protected. Cue exports create prepared copies and avoid occupied cue slots. Always verify a new workflow on a small selection first.
Why is my external music missing?+
Connect the drive containing those files and allow folder access. A disconnected drive cannot be included in a complete backup. Migration reports missing items before copying.
Can it move everything to a new laptop?+
Migration makes a self-contained folder of copied media, Companion data and Serato recovery files. Restore that folder on the new Mac. Serato may need an import or Relocate Lost Files step; plugins, licences and macOS settings are separate.
Does the app identify every song?+
No. Recognition coverage and genre/key estimates vary. Results can need a correction, particularly for edits, crossovers and less widely catalogued tracks.
How do I get help during the personal release?+
Use the existing direct project support channel. A public customer support address will be added before subscriptions open.